FAQ

Click the links for answers

Rates, costs and discounts
Will I get the early bird rate if I register before the cut off date?
Can I call or email you to get registered?
What other costs should I consider?

My Invoice
When will I receive my invoice?
What are the payment terms?
Can I pay by credit card?
What will my invoice include?
Will my invoice be emailed direct to me?
Will I pay VAT?

My partnering account and my online profile
How do I receive confirmation of my registration and partnering details?
How do set my availability and book meetings at the conference?
Why does my profile appear on 2 different websites?
Who sees my profile?
I don't want to receive emails from other delegation members
How do I send a message to another delegation member?

My Optional extras
What networking is available at the conference?

My invoice

Our invoices are usually sent out on the first Friday following your registration, as email attachments from our online finance system. There will be a delay if you are waiting for a grant decision from DIT or presentation request from EBD Group. Our members receive extended payment terms and will not be invoiced until approximately 8 weeks before each event.
Payment terms are 15 days, or 30 days members, 5 days new accounts. If you have exceeded these terms in the past we may ask for a PO number or payment before we accept your registration.
Charges levied by credit card merchants would make our business as a non-profit trade body unsustainable, and if you can't pay by bank transfer we will issue a new invoice with a 2.5% credit card surcharge.
Your invoice will include everything you have requested: hotel, entry fee, freight etc.
Your invoice will be emailed to you and/or your named assistant or finance contact.
We are obliged by law to charge UK VAT on all invoices for all service elements, and in-country EU VAT for conference entry and accommodation.

My online profile

Your partnering login details are sent directly from PartneringOne. If you do not receive the email, you can ask us to look up your username and password.
Login to the PartneringOne website and publish your profile and availability. We recommend blocking out the first and last timeslots to avoid an unmanageble schedule.
In addition to your partnering profile, we offer promotion of your company in our own delegation directory. This is not linked to the conference website.
The directory is publicly visible and the link is circulated to overseas networks and all UK attendees, and appears on several BioPartner web pages.
Open your Account and click your name at the left of the page to open your personal details edit form. Check the 'Disable emails' box. Click Save at the end of the form.
Use the Search function to find someone, then click 'send message'. Both parties receive a copy of the message you create.

My Optional extras

All networking receptions are free-of-charge and listed at the event website.

Any other questions? Send them here for inclusion and an answer by email